Usability week ending October 10th

Friday, 8th October, 4:46 PM
Mobile web apps are an excellent opportunity for native-like performance without specializing in a particular platform: http://j.mp/aoQhzw

Thursday, 7th October, 4:55 PM
Ten golden principles for successful web apps: http://j.mp/9bkD6B #design #ux #development #startups

Tuesday, 5th October, 4:16 PM
Business-aligned #usability ratings communicate actual business impacts of issues identified in usability #testing: http://j.mp/dvvnXh

via twitter.com/terretta

Usability week ending September 26th

Friday, 24th September, 11:05 AM
6 things Pay-TV operators can learn from #Blockbuster fall, starting with loving customers: http://j.mp/aWJKJc #vod #netflix #usability #ux

Thursday, 23rd September, 5:21 PM
Hosting is hard -- "Facebook Down, Like Buttons Vanish, Internet Implodes", for hours yesterday and today: http://j.mp/by7pTi #downtime

Wednesday, 22nd September, 4:42 PM
The key to good writing is focus. Writer for iPad (by iA) leverages concentration, orientation, and typography to help: http://j.mp/d990fx

Tuesday, 21st September, 6:05 PM
Principles of effective communication--assume you'll be misunderstood, share deeper meaning, keep it simple: http://j.mp/aDbXFX

Monday, 20th September, 5:29 PM
Help users achieve Techno-Literacy by using the min amount of #technology that will max their options: http://j.mp/9xqanY #ux #usability

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Usability week ending September 19th

Friday, 17th September, 8:19 PM
What do serious people mean when they say “user experience design” instead of just “web design”?: http://j.mp/bxJV6c #ux #design

Wednesday, 15th September, 10:12 PM
Recommendations for #usability in product development practice, based on a PhD research project: http://j.mp/aPITfH #ia #ux

Tuesday, 14th September, 9:42 AM
Designing for #children requires distinct #usability approaches, including targeting content narrowly for different ages: http://j.mp/drYiLH

Monday, 13th September, 9:27 AM
More than any other adjective, reviewers condemn apps they don’t like as “useless”: http://j.mp/bn5Mk1 #usability #apps #ux

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Usability week ending September 12th

Friday, 10th September, 9:11 AM
Use an inline or drop down login box so users don’t have to wait for a new page to load: http://j.mp/9pm9aP #ia #ux

Friday, 10th September, 9:07 AM
What teens really think about the usability of #Swype texting, expressed in a 4 panel "rage comic": http://j.mp/d51fVv #usability #android

Thursday, 9th September, 6:59 PM
Apple shares App Store Review Guidelines, apparently cares about #UX. "Join us in trying to surprise and delight users": http://j.mp/ck7XaZ

Wednesday, 8th September, 12:15 PM
Typing in mobile web apps is considered frustrating, yet in US, 4.1 billion SMS are sent a day. Maybe it's the usability: http://j.mp/cNhoLH

Monday, 6th September, 3:41 PM
E.W. Dijkstra on teaching the "radical novelties" of computer science http://post.ly/vzZc

Monday, 6th September, 12:57 PM
The real problem is companies have a roving eye--always more interested in the customers they don’t have: http://j.mp/b4uvI9 #ux #service

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Usability week ending August 29th

Friday, 27th August, 4:19 PM
Tailored computing experiences promise a pipe dream of safety, beauty–but real delight lies in making your own choices: http://j.mp/c6HVvl

Thursday, 26th August, 12:29 PM
A believable 3-D #persona has psychology, physiology, and sociology, as well as inner goals, needs, and desires: http://j.mp/cmaS10 #ux #ia

Wednesday, 25th August, 5:25 PM
Solving media overload takes a single word -- "No." : http://j.mp/aDNa9B

Tuesday, 24th August, 10:02 AM
Done well, "help" content offers tremendous potential to earn customer loyalty: http://j.mp/a6wKXU #ux #usability #help #documentation

Monday, 23rd August, 10:11 PM
Apps vs the Web -- why there is a proliferation of #apps instead of web pages that can do the same thing: http://j.mp/axxsqy #ux #usability

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The magical founding team mix for web startups

OnStartups.com offers a short explanation of the importance of usability to a startup's prospects, framed as an argument that founders should be developers first, and usability experts second.

#1. Developer.  If a web startup has only one founder, it should be a brilliant developer.  And by a developer, I mean a developer — someone who can produce, release and maintain working code.  Not a CTO or “architect”.  Not someone who thinks they can recruit developers or someone who knows someone who runs a development shop in Croatia.  An actual developer. 

#2. Designer / UI / UX person.  If the startup has two founders, the other founder should be a brilliant designer-type.  By this, I mean someone that can take a problem that humans have and come up with a software solution that humans want to use — repeatedly and delightedly.  I think great design talent has always been useful in a software company — now, it’s become crucial. 

#3. Inbound Marketer.  If the startup has three founders, the third one should be an inbound marketer.  An inbound marketer is someone who is good at pulling people in (vs. pushing a message out).  I decidedly don’t mean someone that’s good at spending a marketing budget on advertising to try and find people that are interested.  I mean someone that will create remarkable content that will attract traffic, users and customers. 

#4. Sales Person.  If there’s a fourth founder on the team (which I’m not a big fan of by the way), it might be useful to have a sales person.  And, remember, startups don’t need a VP of Sales — they need actual sales.

Curiously, other than mentioning its effect on sales, the article overlooks the benefits of usability to cash flow. Viral word-of-mouth, increased sign-up rate, reduced churn, and lower support costs, all stretch your startup dollar farther. This is why startup needs a business co-founder. Your usability won't get used if you don't have the cash flow to let users keep using...

Usability week ending August 15th

Friday, 13th August, 10:48 AM
Throughout history, the forms of our letters were influenced by the tools we used to create them: http://j.mp/aSMoE7 #typography #usability

Thursday, 12th August, 7:36 PM
Pay attention to net neutrality debate. User experience determines success: http://j.mp/bFtz7g #ux #netneutrality and http://j.mp/dc6Fpj

Wednesday, 11th August, 1:08 PM
Four bits of #design wisdom that may come in handy some day: http://j.mp/biL7za #ux

Wednesday, 11th August, 12:42 PM
Dutch traffic engineer shows streets without signs are safer than roads cluttered with arrows, painted lines, and lights: http://j.mp/djRF6U

Tuesday, 10th August, 11:28 AM
How Star Trek artists imagined usability 23 years ago http://post.ly/r7ts

Tuesday, 10th August, 10:09 AM
Star Trek designer on #usability: Someone beating their brains into guacamole to make this machine easy for *me* to use: http://j.mp/bNUqrJ

Monday, 9th August, 3:20 PM
On corp blog home page, showing summaries of many articles is more likely to draw in users than full articles: http://j.mp/bxUYTy #usability

via twitter.com/terretta

How Star Trek artists imagined usability 23 years ago

“Complexity should be abstracted, synthesized down to the simplest possible interface for instant gratification, with the shortest possible learning curve—that is the wave of the future.”

Michael Okuda's and Gene Roddenberry's emphasis on ease of use as driving factor behind technology made their devices seem prescient. I enjoyed this Ars Technica discussion of Star Trek's PADD versus today's iPad, and what happens when the software defines how the device can be used.

Interestingly, Okuda notes part of his emphasis on simplicity originally came from budget constraints. This is another example of my theory that price vs performance need not be a trade off. By aiming for simplicity and elegance instead, technologists can achieve higher performance at a lower cost.

Usability week ending August 8th

Friday, 6th August, 11:34 AM
"The door is ajar" -- the talking car, and the value gap between #marketing and customer experience: http://j.mp/91egS8 #ux

Thursday, 5th August, 4:55 PM
Want to leverage social media? First build a good customer experience: http://j.mp/9r1Quy #ux #socialweb

Monday, 2nd August, 5:38 PM
Nothing about having a lot of money improves odds of a consumer internet startup creating a great product: http://j.mp/dBEaVq #investment

Monday, 2nd August, 11:44 AM
Jakob Nielsen's #usability issues -- missing menu, site identity, terminology, content organization, readability: http://j.mp/a6meSB #ux

via twitter.com/terretta

Usability week ending August 1st

Friday, 30th July, 9:41 AM
The disappearing PC http://post.ly/pSXI

Friday, 30th July, 9:07 AM
The real reason why consumers won't pay online -- it's a pain: http://j.mp/adUlHL #usability #ecommerce #ux

Thursday, 29th July, 8:58 AM
Positive emotional stimuli can build a sense of trust and engagement with your users: http://j.mp/cReO19 #ux #ui #interface #design #emotion

Wednesday, 28th July, 12:53 PM
If you're going out on a limb putting up a #paywall, be willing to iterate. The #UX designer's job is never done: http://j.mp/d5LHv7 #design

Wednesday, 28th July, 11:30 AM
Maybe customers are shifting toward self service because they don't want a relationship with companies: http://j.mp/cqVlCe #ux

Monday, 26th July, 5:58 PM
#Citibank is creating a bad customer experience by fooling its prospective customers: http://http://j.mp/6FiBG #ux

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