Sociable machines

“Where once artificial intelligence researchers proposed artefacts that would win us over with their smartness, designers of these latest machines aim to seduce with sociability. Sociable robots press our “Darwinian buttons”: we respond to humanoid objects that make eye contact, track our motion and say our names as “creatures” with intentions, consciousness, even feelings.

Indeed, when an object reaches out and asks us to care for it, we find we not only want to care for it, but want it to care for us in return. Nurturance turns out to be the “killer app” in our relationships with the inanimate. We are vulnerable to new attachments, seduced by machines that ask for our care. They “pretend” to converse, but do not understand what we say. Engrossed by sociable robots, we are alone yet experience a new sense of intimacy.” [...]

“Alone with robots, we feel connected; together with people but not fully relating to them, we feel alone. We are in the still centre of a perfect storm. I call this the “robotic moment”, a technological moment in which we fear our lives with technology are out of control, and we fantasise, paradoxically, that it is technology that will help us re-establish control.”

via 
newscientist.com

Usability week ending January 16th

Friday, 14th January, 7:47 PM
Google handing the keys of web video’s future right back to Flash: http://j.mp/dOMCVE #codec #webm #vp8 #h264 #flash

Friday, 14th January, 6:09 PM
Apple's philosophy, “We’re going to make these decisions for you,” is called "design": http://j.mp/ieW639 #design

Friday, 14th January, 8:42 AM
Apple's #design iterations are simplification steps removing cruft, not adding features: http://j.mp/h3X2KB

Friday, 14th January, 8:26 AM
Traditional pay-per-click is a waste--only 8% of Internet users now account for 85% of all clicks: http://j.mp/g4v2Sa @comscore #stats #ads

Thursday, 13th January, 2:10 PM
The entire #Android device market seems to be made specifically for gadget blogs and early adopters: http://j.mp/enaC5A #ux #wp7 #usability

Wednesday, 12th January, 3:36 PM
The primary failure of MySpace was usability -- what happens when users make decisions on design: http://j.mp/f9AKkA #ux #usability

Tuesday, 11th January, 10:03 AM
Easy to read -- standard font size, active white space, reader friendly line height, clear contrast, no text images: http://j.mp/gEVFIq #ux

Monday, 10th January, 4:50 PM
Usability's dark side -- the paradox of the guided user: http://j.mp/hPhovz #ux #usability #ia

via twitter.com/terretta

Usability week ending January 9th

Friday, 7th January, 8:15 AM
The new Mac App Store shows human centered DRM -- your identity as key to generous rights: http://j.mp/geoDEN #drm

Thursday, 6th January, 6:30 PM
Everyone is a designer. Design is a fundamental part of everything. Keep this in mind throughout your project: http://j.mp/i1ivbf #ddd

Thursday, 6th January, 9:12 AM
Software Updates, System Update 10.6.6, Restart, New App Store icon in Dock, Twitter, Free ... Twitter icon in dock, Tweet!

Wednesday, 5th January, 11:18 AM
@kiwi_app i'll buy when you can. cheers.

Wednesday, 5th January, 10:41 AM
@kiwi_app where or how do you set your bit.ly api key to use with j.mp/bit.ly?

Wednesday, 5th January, 7:05 AM
Progressive signup -- as the user uses our product, we gently prod them to give us more info: http://j.mp/dENcnI #ux #ia

Tuesday, 4th January, 4:17 PM
The anatomy of a perfect landing page: http://j.mp/fIheah #ia #webdesign #ux

Monday, 3rd January, 5:21 PM
Essential and desirable skills you should look for in your UX designer: http://j.mp/dV4YKc #ia #ux

via twitter.com/terretta

Usability week ending January 2nd

Friday, 31st December, 7:52 PM
Like the "webcast of the century" a decade ago, join EarthCam again for New Year's 2011: http://newyears.earthcam.com/ #earthcam #nye #nyc

Thursday, 30th December, 6:39 PM
Customers will tell the truth, if you ask them. Depending on your perspective, that's either disturbing or valuable: http://j.mp/efhmOc #ux

Wednesday, 29th December, 4:17 PM
Why TV lost: http://j.mp/h98HUs

via twitter.com/terretta

Usability week ending December 26th

Friday, 24th December, 4:46 PM
"Merry Christmas" in languages from around the world: http://j.mp/hSxpBY

Thursday, 23rd December, 5:04 PM
How a well-rounded #developer can become a #UX professional, too: http://j.mp/eTImk6

Wednesday, 22nd December, 3:20 PM
#FCC bans outright blocking and “unreasonable discrimination” of Web sites or applications: http://j.mp/hzeW2B #netneutrality

Tuesday, 21st December, 2:34 PM
Never give a client choices to choose from, just give them the one you think best: http://j.mp/hTcQJ5

Monday, 20th December, 7:50 AM
For web success -- quick loading, easy, a visual ID, platform independent, open, geared for transactions, CRM-friendly: http://j.mp/eFRJV8

via twitter.com/terretta

Usability week ending December 19th

Thursday, 16th December, 12:17 PM
Web developers must add #mobile web development to their skill set or risk losing clients. Here's the landscape: http://j.mp/fsZMkT

Thursday, 16th December, 10:43 AM
Why the studios will lose the “war” with Netflix: http://j.mp/hWrvsD #netflix #streaming #ux #vod #ott

Wednesday, 15th December, 8:22 AM
Making user and customer experience a business competency (videos and transcript): http://j.mp/fmTWJW #ux #cx

Tuesday, 14th December, 8:20 AM
RIM BlackBerry -- when product development teams kill #usability, how to recognize it, and what to do about it: http://j.mp/e7GS4x

Monday, 13th December, 12:59 PM
Average U.S. consumer now spends as much time online as watching TV, according to Forrester research: http://j.mp/i73E87

Monday, 13th December, 9:51 AM
Making an iPhone app? Use great iPhone apps every day--designing with conventions in mind will eventually come naturally: http://j.mp/fDPzgd

via twitter.com/terretta

Usability week ending December 12th

Saturday, 11th December, 10:29 PM
Grand Central Terminal - 360 view: http://occip.it/pygyc72zj

Saturday, 11th December, 6:34 PM
Macy's at 34th and Herald Sq - 360 view: http://occip.it/pyh0h9rij

Friday, 10th December, 1:33 PM
"Mobile data traffic in 2011 will be roughly the same as total Internet traffic circa 2002." -- @pkedrosky #trendspotting

Wednesday, 8th December, 8:41 PM
User experience design in the age of computational objects and ubiquitous computing: http://j.mp/hUBKQ5

Tuesday, 7th December, 12:08 PM
A reminder to design fluid width sites—iPad hits 8 percent of global mobile PC (laptop + tablet) shipments: http://j.mp/i8lnqx #ux #ia

Tuesday, 7th December, 9:44 AM
The first problem is to design the API. The second is to help people learn to use it: http://j.mp/e8RlP6 #api #ia

Monday, 6th December, 10:49 PM
#Persuasion triggers in web #design: reciprocation, commitment, social proof, authority, scarcity, framing, salience: http://j.mp/fpJdwg #ia

via twitter.com/terretta

Usability week ending December 5th

Friday, 3rd December, 4:09 PM
The Design of Everyday Things--theory of how people behave when working with everyday objects, and guidelines to follow: http://j.mp/gXJPxv

Thursday, 2nd December, 2:11 PM
Is simplicity a bad design goal?: http://j.mp/fyGPqb #ux #design #ui

Wednesday, 1st December, 1:50 PM
Trust, crowd empowerment, transparency and co-management of life activity, are the new master concepts for success: http://j.mp/eS0iNC #ux

Monday, 29th November, 5:52 PM
How A/B testing a splash page and sign up button earned Obama an extra $60M in fund raising: http://j.mp/gF525L #webdesign #ux

Monday, 29th November, 10:11 AM
5 of the best new user experiences of 2010--most interesting, useful, and innovative, expanding #ux expectations: http://j.mp/eWHqgn

via twitter.com/terretta

Social business and service design

It is not surprising that almost every business analyst, from whatever field they come from, management, business consulting, marketing, finance…etc predicts that customer experience and customer value in use will be the next big strategic thing, including major players like Forrester research – The State Of Customer Experience, 2010 – and big five consultancies like Cap Gemini. See also for example Emanuele Quintarelli’s summaries of the Enterprise 2.0 Summit 2010 and the “Social CRM Strategies Summit” (Day 1 & Day 2). More fundamental models in business and academia are underlining this new paradigm: Service dominant logic, and lean consumption as an application of lean management .

And that’s exactly the reason why service design (as a generalization of the formerly emerged discipline of User experience design – see Peter Morville, Smashing Magazine & Kimmy Paluch) and design thinking are starting to raise such a high interest: It’s these disciplines that have the tools, methods and people (the designers and design thinkers) necessary to discover & create customer value and experience, the new ingredients for success and competitiveness in business.