Usability week ending August 30th

Friday, 28th August, 7:47 AM
Software engineering is over—goal is not consistency but transformation, changing how a company does business:

Thursday, 27th August, 12:46 PM
Three steps to kick–ass customer service—be easy to reach, be human, offer a path forward: #customerservice #crm #scrm

Wednesday, 26th August, 4:51 PM
Effective and delightful convergence—“Engineers make things,” Fast said, “we make people love them.” #ux #design #ia

Tuesday, 25th August, 5:54 PM
Perfection is achieved not when there is nothing more to add, but when there is nothing left to take away.” #design #ux

Monday, 24th August, 3:41 PM
What metric are you designing to improve? Use Google Website Optimizer to test if you're improving conversions: #ux